1 Terms and Conditions:
1.1 General Terms:
These Terms and Conditions are governed by the laws of the United Kingdom (without giving effect to its conﬂict of law provisions). If any provision of these Terms and Conditions is held to be illegal or enforceable, that provision will no longer be part of the Terms and Conditions, and the Terms and Conditions will be enforceable as though that provision never was a part of them.
These Terms and Conditions are the only ones that govern ELECTROVO repair of your product. No other oral or written terms or conditions apply, including ones in any purchase order that you provide to ELECTROVO . No one has the authority from ELECTROVO to vary any of these Terms and Conditions.
ELECTROVO products are subject to United Kingdom and foreign export control laws and regulations, and must be purchased, sold, exported, re-exported, transferred, or used in compliance with such export laws and regulations.
1.2 Repair Agreement,
ELECTROVO will repair your device as described for the charges stated and written on the opposite side of this page, (unless charges are changed through your oral or written approval). If the device is under the ELECTROVO warranty or an extensive examination contract, ELECTROVO will perform maintenance and repairs under the terms of the warranty or extensive contract, with the correct proof of the device’s eligibility for such maintenance and repairs. You will be accountable for any supplemental charges that apply to your device’s warranty.
1.3 Repair Payment terms:
All charges must be paid in full before or while in time of process of receiving the device. The assessed amount includes all parts, labor and certain transportation necessary for the repairing of the device plus any applicable tax, unless stated otherwise. ELECTROVO may charge you for a consultation fee, plus any applicable tax, if ELECTROVO examines your device, provides an assessed price for you, and you do not approve ELECTROVO to undergo the repairing for the assessed charges. If ELECTROVO concludes, while examining your device that repairs are needed due to lack of parts that are not provided by ELECTROVO or are necessary due to harm caused by misuse or maltreatment, ELECTROVO reserves the right to give the device back to you without any repairs and may hold you accountable for consultation fee and any applicable tax.
1.4 Product purchase Guarantee
Our physical products come with a 30 day money back guarantee. In order to qualify for a refund simply return the goods within the 30 days, enclosing a copy of the invoice or a letter giving your purchasing details.
NOTE: This offer does not apply to purchases in excess of £200 or where products are made to order.
Please enclose a copy of the invoice, stating the reason for return and whether you require a replacement or a refund.
1.5 digital product refund
We can not refund for the digital products if they are downloaded by user/buyer.
1.6 Consent terms:
If the repairs you have asked for require work/labor and/or parts not specified in the agreement, ELECTROVO may revise the estimate with your approval. If you refuse that ELECTROVO may change the charges, ELECTROVO may give you back your device and hold you accountable for the consultation fee shown on the opposite side, plus any applicable tax.
1.7 Parts terms:
When repairing your device under ELECTROVO warranty or extensive contract, ELECTROVO may utilize new, used or refurbished parts. If repairing parts outside of warranty or extensive contract, ELECTROVO may utilize new, used or refurbished parts. ELECTROVO will keep the recalled part that is exchanged under the repairing service as its property, and the replacement part will become your own property. Replaced parts are usually fixable and are exchanged or repaired by ELECTROVO for value. If any applicable law requires ELECTROVO to give back a replaced part to you, you consent to pay ELECTROVO the supplementary cost of the replacement part.
1.8 Repair Warranty Coverage terms:
ELECTROVO fixes your device under ELECTROVO warranty or extensive contract, the repairs will be covered only by the terms of the warranty or extensive contract and applicable provisions of law. If your device is repaired outside of warranty, ELECTROVO authorizes (1) that the repairs will be done in a skilled and proficient way and (2) that all parts used to repair your device will be free from defects in materials and workmanship for 7 days, but this does not include hard drives, headphone jacks, batteries, power buttons, volume buttons, and any parts repaired due to liquid damage. The warranty on parts is an express limited warranty. If a defect exists in a replacement part during the part’s warranty period, at its choice, ELECTROVO will (1) repair the part, using new, used or refurbished replacement parts, (2) restore the part with a new, used or refurbished equivalent part, or (3) refund the fair market value of the part, as decided by ELECTROVO LTD.THIS WARRANTY AND REMEDY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER ORAL OR WRITTEN, EXPRESS OR IMPLIED, WITH RESPECT TO THE REPAIR PARTS. ELECTROVO SPECIFICALLY DISCLAIMS ANY AND ALL IMPLIED WARRANTIES WITH RESPECT TO SUCH PARTS, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IF ELECTROVO CANNOT LAWFULLY DISCLAIM IMPLIED WARRANTIES UNDER THIS LIMITED WARRANTY, ALL SUCH WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY.
1.9 Use of Contact information terms:
All customers serviced by ELECTROVO or entities affiliated in business practices are subject to their contact information to be used solely for promotional use by ELECTROVO for the services provided only by ELECTROVO unless/otherwise by stating to be opted-out.
1.10 Limitation of Liability terms:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ELECTROVO AND ITS AFFILIATES, WILL UNDER NO CIRCUMSTANCES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OF ANY REPAIR SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE; ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY.
LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, OR CORRUPTION OF DATA; OR ANY COSTS OF RECOVERING, PROGRAMMING, OR RESTORING ANY PROGRAM OR DATA STORED OR USED WITH YOUR PRODUCT AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON YOUR PRODUCT. THE FOREGOING LIMITATION SHALL NOT APPLY TO DEATH OR PERSONAL INJURY CLAIMS. ELECTROVO SPECIFICALLY DOES NOT WARRANT THAT IT WILL BE ABLE TO (i) REPAIR YOUR PRODUCT WITHOUT RISK TO OR LOSS OF PROGRAMS OR DATA, AND (ii) MAINTAIN THE CONFIDENTIALITY OF DATA.
If any device should be mishandled and broken while in ELECTROVO LTD’s keeping, ELECTROVO will make an effort to fix the damage done by means of repair. ELECTROVO LTD’s liability will be limited to the cost of the repair-affected component. If a device cannot be fixed or restored to its original state of functionality during the duration of ELECTROVO LTD’s keeping, ELECTROVO will in good faith attempt to resolve the issue for the customer.
ELECTROVO will not be accountable for any devices that show evidence of the following:
Liquid Damage – ELECTROVO is not accountable for any devices which show evidence of liquid damage or has been exposed to liquid. If any product exhibits proof of liquid contact or damage from liquid contact, ELECTROVO cannot guarantee the device will be returned in the same state or level of functionality prior to any service. Liquid damage is not covered by ELECTROVO LTD’s warranty or extensive contract.
Data Loss or Corruption – ELECTROVO is not accountable for loss or distortion of data or your restricted, proprietary or personal information or removable data. Prior to bringing in your device for repairing, make a backup copy of data and remove any restricted, proprietary or personal information and removable media such as Compact Disc, USB drives, etc..
OTHERWISE, ELECTROVO LTD’S LIABILITY FOR ANY AND ALL DAMAGE SHALL IN NO EVENT EXCEED THE PAYMENTS RECEIVED BY ELECTROVO FOR SERVICES POVIDED PURSUANT TO THESE TERMS. THE REMEDIES SET FORTH HEREIN SHALL BE YOUR SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH BY ELECTROVO UNDER THESE TERMS AND CONDITIONS.
1.11 Product Abandonment terms:
If you do not claim your device and pay all charges within thirty (10) days after notification from ELECTROVO that your device has been repaired, ELECTROVO will deem your device abandoned. ELECTROVO will notify you at the phone number you provided when you authorized the repairing, or by email you provided. ELECTROVO may dispose of your device in accordance with applicable provisions of law, and specifically, may recycle or sell your product at a private or public sale without legal responsibility to you. ELECTROVO reserves its statutory and any other lawful liens for unpaid charges.
1.12 Software & Data Usage terms:
In the event that ELECTROVO requires transferring information or installing software, you have the legal right to copy the information and agree to the terms of the software license, and you permit ELECTROVO to transfer the information and accept such terms on your behalf in performing the service. Software installments and repairs are not covered by ELECTROVO warranty.
1.13 Device unlocking terms:
ELECTROVO may subcontract other companies/service providers to unlock your device. As some network shared their blackist, while the IMEI unlocking process will technically unlock nearly all phones, iPhones, and so we cannot guarantee that a blacklisted iPhone will work on other major networks.
We will not be offering a refund for any returns that are confirmed as a blacklisted device or stolen device.
1.14 Online Payment gateway terms:
PayPal and strip’s industry-leading fraud prevention measures keeps your financial information private from sellers making PayPal and strip one of the safest ways to pay online.
If you do not have an account with Google or PayPal, select the “Debit/Credit Card” button in the shopping basket. This will take you to our secure server. We use PayPal and stripe as our payment provider, so you can be assured that your details are always secure.